1) LEGAL REQUIREMENTS:
1. a. To be able to rent one of the apartments on our web site, it is a compulsory requirement to be over the Argentinean legal age of 18 years old years old.
1. b. All tenants, without exceptions, must state: names, surnames, ID numbers and ages of all the guests that will occupy the apartment. 2) RATES:
The published rates are the final prices and include the rent of the property, commissions, building fees, water, electricity and gas. These two last expenses have a certain top. The charges above this top will be paid by the tenant.
Services such as telephone, cable TV and maid services are included only when specified in the property’s description. When it is specified that maid services are included once a week, it should be understood that this conditions are applicable only for rental periods longer than a week. When it is specified that telephone services are included it should be understood that the included service is the basic one which is described below. (Line one or similar)
Published prices are expressed in American dollars.
For more information about these topics, you can read as well our frequent questions numer 17,18,21
3) ADMINISTRATIVE FEES:
BA Home Rental placement fees per contract are US$ 45 and do not depend on the length of your stay. You will be charged one placement fee per reservation per contract made through our company. Each stay has it own contract. If you book an apartment for two stays, you will be charged US$ 45 per stay.
Reservations are guaranteed by the payment of the 20% of the total amount corresponding to the stay, plus 45 dollars corresponding to administrative charges explained above. Fot reservations made a long period in advanced (for example, more than 60 days before the check in date, or less but being in high season), the owner can ask for the reservation amount to be higher than the 20%
Some owners can require a reinforced reservation that goes from 40 % to 80% remanent of the rent. If the tenant doesn’t go ahead with this requirement from the owner, the reservation can be turned down and tenant will loose the the first 20% booking + adm fee.
This payment can be done either:
1. In cash at our offices;
2. Via Western Union
3. Using your credit card Via PayPal;
When options 2) or 3) have been selected, all wire transfer fees will be charged at your end.
Important notice: Reservations are made for a specific time period. This time period must be respected. Reservations cannot be moved. For example: If you arrive to the apartment after the original check in date it was booked for, you must pay the rent from the initial arrival date booked. Anyway, if you decide by any reason to leave the property before the original check out date you have booked, you will not be refunded. For this reason, you should book the property chosen on the dates you are sure to stay and then, renew the contract if necessary.
5) CHECK IN / CHECK OUT:
Check in: 2: 00PM
Check out: 10.00AM
5.1 Check in:
The check in time is at 2 pm If the guest arrives before 2:00pm, and the property is unoccupied, and there is place in our agenda the guest may occupy the property before the check in time without extra charge. This is a usual situation. On the contrary, if the property is occupied, they should wait until the check in time to occupy the property. If you wish to guarantee the availability of the property for an earlier check in time than 2:00pm, you must make your reservation for one day prior to your arrival.
Important: for more details about the procedure of check in and reception at the apartment, read our frecuent questions numer 6 and from 8 to 13
5.2. EARLY Check in / LATE Check in:
On the arrival day of the guest, at a previously established time, a representative of BA Home Rental will receive the guest at the property that is to be rented in order to give him the keys and sign the lease agreement. At this time, the guest will pay the full price of the lease as well as the guarantee deposit., unless the parts have agreed before that the the payment should be done before the check in, or, beacuase of a very late / early arrival time the parts have agreed that the tenant will pick up the keys from a different place than the apartment.
BA Home Rental delivers keys regularly without extra charges from 09:00am to 07:00pm.
If you will be arriving to the apartment before 09:00am or after 07:00pm, please, state this on your confirmation sheet in order to make special arrangements. This service has an additional cost and will be charged as follows:
Arrival from 8:00am to 9:00am and from 7:00pm to 12:00am: US$ 20
Important: If a time is arranged to meet a BA Home Rental representative during the previously mentioned "irregular" hours, the guest will still be charged for this service even if, in the end, he/she arrives during the hours listed as "regular"
Check in/check out will not be done between 00 hs and 8 am
5..3 Check out:
The check out will be done at 10:00 am. You will be able to leave the property later only if the apartment is not booked for the same day and the owner of the apartment agrees with your enquiry. Some properties offer the free late check out service and other charge an extra amount for this service. Please, consult the particular conditions of the property that you have selected. If you wish to guarantee the availability of the property for a later check out time, you must make your reservation for one day after your actual departure.
Important: the check out is done by the owner of the apartment. The tenant will need to contact the owner 72 hours before the check out date in order to confirm the exact time for it. It is highly important that you respect this advanced time for the owner to be able to organize and assist at the needed time. Thank you.
5.4 EARLY Check out - LATE Check out:
If you need to leave the apartment between 12 am and 7 am and this condition was not coordinated at the time of the reservation, the owner could choose between: a) charging the amount of 30 dollars for assisting on such an occasion or b) not going to the check out and then sending you the deposit though Western Union with fees charged at your end. Or through another system available at the moment.
Important: this service must be paid once hired not considering the real departure time. That is to say, if the owner has gone to the property to make the check out at the coordinated time and the check out is delayed no matter the reason; you will have to pay for these charges all the same.
For more details about the check out procedure, please read our frecuent questions number 7, 14, 15, and 22
6. REFUNDABLE DAMAGE DEPOSIT:
The refundable security deposit requested varies accordingly to the length of your stay and is clearly specified in the chart rate of each unit. Except when stated otherwise, it follows the scheme below and must be paid CASH.
-For stays up to 20 days: cost of 1 week rent will be requested as deposit
-For stays from 21 days up to 29 days: cost of 2 weeks rent will be requested as deposit
-For stays longer than one month (from 1 to 6 months): cost of 1 month rent will be requested as deposit.
Please, check on the chart rate of the selected property for the amount requested as deposit, since as previously mentioned rules may vary depending on the property.
6.1 The guarantee deposit will be refunded on the departure day after the owner has reviewed the inventory (previously signed at the check in, in case that there is one) and provided that there are neither damages nor missing items and there is a good cleaning status
6.2 The cost to repair any damage caused by the guest or to replace any missing item, will be deducted from the guarantee deposit at the check out.
6.3. If the cost to repair damages or replace missing objects exceeds the amount left by the guest as guarantee deposit at the check in, the difference must be paid by him/they. Owners have the right to claim the amount missing to each of the guests till it is completely cancelled.
6.4. If the missing/damaged object or reparation needed is not clearly valued or cannot be valued at the moment of the check out, the deposit will be entirely retained for up to 30 days (or 60 days depending on the size of the damage) till a budget could be obtained. The total amount to be paid to solve the inconvenience will be showed to the guest through the corresponding receipt. Once the guest is informed on the amount to be paid, he should pay the difference needed to cover the total (in case the deposit should not be enough) or be refunded the remaining amount. The refund could be made by wire transfer, Paypal or Western Union in case the guest lives outside the country. All wire transfer charges should be paid by the tenant.
6.5 The amount corresponding to the reparation or missing objects to be replaced could be claimed to each of the guests.
6.6. If the damage to the property is such that the apartment could not be rented for some time till necessary reparations, the owner will be able to ask, not only the amounts necessary to cover such reparations but also, the amounts corresponding to the period of time in which the property could not be rented. For this reason we strongly advice guests to replace the missing of damaged objects as soon as possible during their stay (in equal amount, quality and characteristics) and if the damage implies further actions, inform this as soon as possible to be able to make such reparations without affecting the future commercialization of the property.
6.7. Cleaning: Guests must return the property in the same cleaning conditions in which it was presented upon arrival. The inclusion of cleaning services in the price of the rent (in the cases in which it is included) does not revoke the obligation of guests to leave the property in the same cleaning conditions in which it was presented upon arrival.
If the property is returned in an inadequate state of order and cleanliness, the owner is authorized to deduct the cost corresponding to the necessary paid hours for cleaning it and restore it to its original conditions, from the guarantee deposit left by the tenant.
For more details on this pint, please read our frecuent question number 22
7) PAYMENT OF THE REMAINING AMOUNT AT THE CHECK IN
At the check in, the guest must cancel the total amounts corresponding to the deposit and to the remaining part of the rent, unless it was agreed that this had to be paid before check in. These amounts, corresponding to the rent should be paid in the currency that they were agreed at the moment of the rental. (Travelers check will not be accepted).
The guest will only be able to take ownership of the apartment once these amounts are completely cancelled. In case the guest does not pay the total amount required, he will loose the reservation fee paid in advance since it will be given as compensation for the owner.
At the arrival time (check in) the contract for temporary rent as well as the inventory (in those properties where there is one) and condition of the building will be signed.
Once the amounts corresponding. to the payment of the deposit and the total payment of the rent are completely cancelled , the guest will receive the keys of the property as well as the information of the owner or a representative from the company to be able to consult any enquiry as regards the apartment.
8) CANCELLATION POLICY:
For the guest convenience, reservations are generally made by only 20% of the total amount of the stay + administrative fees.
According to the company’s policy, in case of cancellations or modifications on the booking dates, the reservation and the administrative costs will not be refunded. BA Home Rental is not responsible for cancellations or changes on your booking for ANY REASON.
We recommend guests to hire travel insurance for unforeseen cancellations.
In the event that a guest should cancel the reservation for any reason, the following amounts will be charged according to how advanced the cancellation is made:
1. Cancellations with 30 or more days of advanced notice: 20% of the cost of the stay + administrative fees (US$ 45).
2. Cancellations with 30-8 days of advanced notice: 30% of the cost of the stay + administrative fees (US$ 45).
3. Cancellations with 7-1 days of advanced notice: 40% of the cost of the stay + administrative fees (US$ 45)
4. No show or cancellations on the check in date: 50% of the cost of the stay + administrative fees (US$ 45).
Reinforced reservations: Owners may request a reinforced reservation, meaning a higher percentage than the usual 20%, which can vary between 50% and 100% of the total amount of the stay. Owners often ask for this reinforcement when reservations are made more than two months in advance, during high season or with short period’s reservations done in advanced, among others.
In these cases, if the guest cancels the reservation, the following amounts will apply according to how advanced the cancellation is made:
1. Cancellations with 30 or more days of advanced notice: 40% of the cost of the stay + administrative fees (US$ 45).
2. Cancellations with 30-8 days of advanced notice: 50% of the cost of the stay + administrative fees (US$ 45).
3. Cancellations with 7-1 days of advanced notice: 60% of the cost of the stay + administrative fees (US$ 45)
4. No show or cancellations on the check in date: 70% of the cost of the stay + administrative fees (US$ 45).
In the event that the amount paid does not cover the cancellation fees, the guest must make a new payment in order to cover the difference.
In every case, the expenses of shipment or refund of money, will be paid by the guest.
If a reservation made for a long period is cancelled, the cancellation fee will never exceed one month and a half rent of the selected property.
8.1 No show: If on the check in date the guest does not show at the apartment, and no information on any difficulty was received in advance so as to justify this, the reservation will automatically be lost and the amount corresponding to the 50% of the total hired rent should be paid within the next 48 hours to the initial date of the renting period, or this amount will be deducted from the credit card if this system is available.
8.1.1. If the guest informs that for some reason, the check-in to the property will be delayed up to 24 hours after the initial date coordinated, the reservation will still be valid and the handing over of the property will be re-scheduled for the following day.
8.1.2. On the contrary, if the guest informs that he will take ownership of the property after the following 24 hours to the initial date coordinated, the guest will need to pay for an additional deposit of the same amount paid on the first occasion. This must be done within the next 12 hs that this is informed to the agency. This amount will be deducted from the remaining rent amount to be paid. In case the guest does not carry out as specified, the owner of the property will have the right to automatically cancel the reservation, applying, additionally the corresponding cancellation fees.
8.2. During temporary rentals, the penalty for cancellations applies for the whole period located, regardless of the payment system agreed.
In conventional rentals of two years, all requirements and penalties are ruled by the national renting law.
9) TO LENGTHEN THE STAY:
Temporary rents are not extendable. They have an initial and final date pre established.
9.1. If you desire to lengthen your stay at the apartment booked, first thing to do is to contact BA Home Rental as soon as possible to be able to pay for the new deposit, avoiding other persons to rent the apartment for the dates you require.
The required reservation will just be valid if the apartment is available for the needed dates and if the owner accepts to make a new temporary contract. The new rent period should be paid considering the rates of the new period.
9.2 Once you have already pay the additional deposit and as a consequence the new period of rent is confirmed, the guest will need to stop by our offices, 72 hours before the expiring date of the contract, in order to pay the additional time period requested and sign new contract.
10) TO SHORTEN THE STAY:
10.1 The amounts paid as rent will not be refunded. If a guest needs to shorten his stay, the amounts previously paid can not be reimbursed. For this reason, we recommend that guests contract accommodations for the minimum length of time that they will be staying at the rented property for sure and that they contract a longer rental period should they decide to lengthen their stay.
10.2 In the case that a guest who has a leasing agreement for a long period, in which the rent is paid monthly, decides to shorten the rental period, the guest will have to pay for one month rent as compensation for the noncompliance of the contract. This must be informed to the agency wth 30 days in advanced. For rentals of 2 years, the corresponding law will be taken into account.
11) GUARANTEE OF THE RESERVATIONS:
BA Home Rental works with the primary function of reserving a specified housing arrangement for a specified time period for a guest who requested it.
11.1) In the event of unexpected damage caused to the property before the arrival of the guest or another event that makes the apartment unavailable, which prevents the stay at that location, BA Home Rental will inform the guest of the unexpected situation, offering two alternatives:
a) Relocation in another apartment available for the needed time period;
b) Refund the amount which was paid for the initial reservation.
If guest decides on option a), BA Home Rental will make an effort to find a similar alternative rental. If this is not possible, BA Home Rental will inform the guest about the different characteristics or different costs –more or less- of the available option in order to allow the guest to decide whether we should make the new reservation or cancel the previous one.
11.2) In the event of unexpected damage caused to the property at the arrival time or during the stay of the guest that prevents him/her from remaining in that location, the owner guarantees the guest that all possible actions will be taken in order to solve the problem. The guest in therefore committed to accept all actions taken by the management in order to create a resolution of the arisen problem. In case the problem is so serious that it cannot be solved in a reasonable time, BA Home Rental offers the guest two alternatives:
a) Relocation in another apartment available for the needed time period;
b) Refund the rent equivalent to the remaining days of the contract.
If guest decides on option a), BA Home Rental will make a good effort to find a similar alternative rental. If this is not possible, BA Home Rental will inform the guest of the different characteristics or different costs –more or less- of the available option in order to allow the guest to decide whether we should make the relocation or cancel the remaining days of his/her stay.
11.3) BA Home Rental will no accept requests of relocation due to disturbances coming from outside the limits of the hired unit. As examples, (illustrates but not precisely) we can mention: noises from the street, buildings under construction, from the general state or maintenances of the common areas of the building, from repairs taking place in neighboring units or in the building in general neither with the elevator or other-, or any other situation taking place outside the limit of the unit that has been booked.
11.4) In case of the occurrence of fortuitous events such as cataclysms, floods, earthquakes, storms, disasters of nature in general, attacks, acts of vandalism or others, or any events that exceed the responsibility of the owners such as general blackouts, gas cuts arranged by the supplier companies or other events that exceed the responsibility of the owners and that prevents a comfortable stay at that location, BA Home Rental will make all the necessary efforts to collaborate in the resolution of the arisen circumstance, but in such cases will not guarantee the guest that he/she will not have eventual additional expenses: for example, payment of relocation costs or any other costs that the resolution of the arisen event may incur.
12) ABOUT THE ADMISSION AND PERMANENCE IN THE APARTMENT:
1. ) Guests are obligated to provide the names, ID numbers and ages of all persons who will occupy the property. The use of the property by the guest to provide lodging for more people than the maximum capacity stated in the lease agreement, will be basis for eviction and lose of the guarantee deposit.
2. ) The guests must respect the building rules in relation to the admission of pets, annoying noises and other associated circumstances. The violation of this regulation will be basis for eviction and lose of the guarantee deposit.
3. ) All property owners reserve the right to refuse admission.
13) ABOUT THE PICTURES PUBLISHED ON THIS SITE:
All of the apartments which make up this network have been visited in person by a member of our staff, who decided to incorporate each property to this network and took photos, which are posted on this site. BA Home Rental applies a periodic update system of the published photos and asks each owner to inform the company of all changes done in the apartments in order to update our pictures if so. This is applied with the intention of guaranteeing the standards of quality and services BA Home Rental provides to our clients.
However, BA Home Rental is not responsible for changes in the furnishing of each apartment that the property owners may decide to make on their own. For this reason, the photos shown on this site are intended to provide a basic idea of the general orientation of each individual property. They do not necessarily represent the exact furnishings of the property, especially as regards spreads, armchair cases, paintings and/or decoration that could have been modified for a best maintenance of the property without notifying the company in advance.
14) ABOUT ALL SERVICES INCLUDED THAT ARE CONTROLLED OR LIMITED.
The majority of the apartments offered on this site have one of the following telephone services installed in the property:
a) Line ¨cero¨: This is a telephone service which functions solely with the use of pre-paid telephone cards which the guests should purchase in order to make any phone calls from the rented apartment. Even though the guest must pay for all outgoing calls, this service permits guests to receive any type of telephone call at the rented property.
b) Controlled line or line one: This is a telephone service that works with some pre-paid monthly credits paid for by the owner of the apartment. In this case, guests will probably have some credits to make local phone calls upon arrival. However, once those credits are finished, guests should purchase pre-paid telephone cards that correspond to the company which provides the telephone line. To make calls to cellular telephones or to make international calls, guests should purchase pre-paid telephone cards. Even though the guest must pay for his outgoing calls, this service permits guests to receive any type of telephone call at the rented property.
c) Mobile phones: a courtesy cell phone equipment with a local line will be handled to the guest and he/she will need to pay pre-paid cards so as to have the necessary credit to make calls.
14.2 Controlled use of electricity and gas
When the guest pays for a rent period, all services are included in the amount, light service (till 200 kws every two months) considering that he/she is going to use them reasonably. This is the reason why there are different amounts for each property considering the total which is necessary in each of these cases. However, the amounts which may appear as a consequence of a disproportionate usage are not included. As for example the cases of leaving the air conditioning on while being out, as well as the heaters or lights.
For more details about this, please read our frequent questions 18 and 19
14.3 Responsibility of the owners regarding the services provided by other companies
The owners rent their properties and receive the corresponding rental payment. To make things easier for the guests, the owners add the charges for services and expenses to the rental value and they pay them, this includes light, gas, expenses, water. Also telephone, tv cable, internet and maid service once a week, if this is included in the apartment. However, if any of these services provided by other companies other than BA Home Rental and the owner, fails to provide the service in the correct form, this does not make the owner or Ba Home Rental responsible for this. For example, if the tv cable or internet service does not work for some hours, or days, this does not give the guest the right of any money compensation and wont be a matter of ending a lease.
Any complaint for this services provided by other companies should be redirected directly to the company that provides the service that is not working.
14.4 Internet Service
The apartments in which descriptions is mentioned that they have the internet service included must be understood by the guests that the service is broad band internet via modem. The apartments that have wi-fi internet service will be specially mentioned in the description.
On the other hand, these apartments are rented with touristic purposes, not commercial or professional purposes or any other activity that is specially forbidden. However if the apartment is rented with touristic purposes and during your stay you wish to use the internet service to check emails or take care of job issues, we recommend to hire another service, in addition to the one in the apartment, so it can work as an emergency option or backup in case that the one provided by the company hired by the owner fails to work correctly during your stay. It is important that you know that it is common that internet service works slow or falls during some periods of time such as rush hours of work or even because of the companies that may be doing maintenance jobs.
The amounts that are published on our web site do not include taxes which may correspond to the actual Argentinean laws or which may also be created in a future. (For instance VAT)
16) ACCEPTING TERMS AND CONDITIONS
The payment of the deposit as well as the payment of administrative charges implies the acceptance and acknowledge of all the specifications established on the document ¨terms and conditions¨ stated in this web site as well the specifications stated on ¨ Frequently asked Questions¨ of our site (www.bahomerental.com) and such will be taken into account at the time of judging the interpretation of the general terms and conditions of this site. For more information please go to: http://www.bahomerental.com/en/faqs.php
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